A.Flights & Hotels Terms & conditions.
Terms of Service
Bookingjo.net is a flight & hotel search and offers users information about different types of accommodation & flights (such as hotels, holiday homes, etc.), travel areas and services associated with travel.
1. Scope of Service
1.1 These terms and conditions are subject to occasional changes and apply to all our services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by email or by telephone.
2. Services and Contract
2.1 On the Bookingjo.net website, you have the ability to compare third party services via the travelpayouts.
2.2 In addition, for some hotels, users have the possibility of booking the selected hotel through a direct connection to the hotel booking sites (third parties). As a result, the booking will be made directly on the hotel booking site and not on the bookingjo.net sites. In such cases, bookingjo.net is not the travel operator or the contractual party for the user, but only an agent providing the technical connection to the hotel booking site of a third party. By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that booking site. These terms and conditions can be viewed on the website of the third party. Once a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and bookingjo.net . bookingjo.net is no contractual party to the hotel booking and all and any claims of the user under the hotel reservation are to be asserted against the third party (the booking site) and not against trivago.
2.3 This agreement is not affected by any other agreements between the hotel and users.
B.Terms and conditions of visa applications
TERMS AND CONDITIONS
The general policies and rules of www.Bookingjo.net are described here, in our Terms and Conditions. Users must abide to these conditions when making use of this website and its services. The user fully recognizes the conditions explained on this document, henceforth referred to as “our terms” which govern the applicant’s use of www.Bookingjo.net. The user agrees to adhere to any relevant and applicable regulations and legislation.
It is important that as a user, you know that everyone’s legal interests are protected and that we build our relationship with you based on trust. Please be aware that you must accept these terms and conditions of service in order to make use of our site and the service we offer.
Users who contract the services offered by www.Bookingjo.net and complete the online United Arab Emirates application will be referred to throughout as “the applicant;” the use of “us,” “our,” or “we” refers to Bookingjo.net.
Use of Website
www.Bookingjo.net is a non-governmental, private agency owned by an independent company. We offer electronic visa support and assistance.
You may not use this site or the services offered on or through www.Bookingjo.net for personal gain and you may not sell or provide information to any third party.
When making use of this website, applicants should understand that they are not allowed to download, reuse, copy, modify or redistribute any part of the information included on www.Bookingjo.net and also agree to use the services provided by www.Bookingjo.net strictly for their own, personal use.
www.Bookingjo.net may collect user information when the site is visited. The data may then be stored in our secure databases. This information could include:
Contact details such as email address and phone number.
Passport information (issue and expiry date, document number etc...).
Personal information including full name, date and place of birth, and address.
Records of payment.
Connection log and IP connection information.
Information registered on www.Bookingjo.net is managed as personal information and will not be exposed to a third party except in the following cases:
When the applicant’s agreement can be obtained.
Necessary for the task such as maintenance and management of system.
Necessary for the management of www.Bookingjo.net.
The law requires we provide these details.
Notified as a form in which personal information can't be discriminated.
The company processes the application using the information given by the applicant. www.Bookingjo.net is not responsible for any incorrect information provided by the user.
www.Bookingjo.net is responsible for submitting the country's visa application described on the website on behalf of the applicant and can not be held responsible for the outcome of the application. The approval of the application is subject to the country's specified in the site. www.Bookingjo.net is not responsible for the results of the country visa application described on the website resulting from inaccurate information or an error made by the applicant.
www.Bookingjo.net reserves the right to cancel an applicant’s registration and to delete their personal information if he or she: does not meet eligibility requirements and therefore is not considered suitable to complete the online application; gives erroneous or fraudulent personal information or participates in any activity which is unlawful; disregards, changes, deletes or omits any part or section of the required procedure for registration.
www.Bookingjo.net is not liable if the applicant’s visa is rejected due to circumstances beyond our reasonable control. If the applicant’s the country's visa application described on the website visa application is denied by the the country's visa application described on the website/or its sponsor, he/she accepts that neither the the country's visa application described on the website, nor www.Bookingjo.net is required to a provide a reason.
The following list describes a series of prohibited activities and restrictions for users of www.Bookingjo.net:
To copy or share any of the content or services provided on www.Bookingjo.net.
To commit any illegal acts.
To use malicious software programs or spread or computer viruses.
To participate in any activity that could harm www.Bookingjo.net or its employees, shareholders or third parties.
To insult our website, its members, or third parties.
To violate the website’s copyright or intellectual property.
To conduct data collection activities on or related to our website without express written consent granted by www.Bookingjo.net.
If a member damages a third party when using this service, he/she shall resolve it at their own cost and responsibility and it shall not cause damages to this website.
www.Bookingjo.net doesn't take any responsibility for damages of members derived from the use of this service, so shall not burden compensation responsibility for damages.
www.Bookingjo.net reserves the right to modify or remove content about the services we offer, management methods and conditions. We reserve the right to do this at any time, without being required to provide notice in advance.
Website users agree to adhere and respect the conditions detailed herein and understand that any infringements of these rights could result in legal proceedings against them.
About Our Services
Our service is as an online application service provider used to facilitate the Electronic Visa process in order for foreign nationals to visit the United Arab Emirates. Our agents assist in obtaining your Travel Authorization from the United Arab Emirates Government and/or its sponsors which we then provide to you. Our services include, properly reviewing all of your answers, translating information, assisting with filling out the application and checking the entire document for accuracy, completeness, spelling and grammar review. In addition we may contact you via email or phone for additional information in order to process the request. You may read more about our services in the “about us” section of this website.
Prior to making payment for the travel authorization, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for our service charge.
Suspension of Services
The user and this website understands and accepts that www.Bookingjo.net will not be liable for any damages suffered by a user or third party that result from the suspension of our services for any reason, including all those listed below. We are indemnified against any act which could affect the service provided that is beyond our reasonable control.
www.Bookingjo.net reserves the right to temporarily suspend its services for following possible reasons: for system maintenance (urgent or necessary); natural disasters (floods, earthquakes, tsunamis, etc.) public disturbances (strikes, riots, wars, etc.); failure of electricity supplies; fires; updating or changing the system; technical issues; or other reasons.
www.bookingjo.net reserves the right to amend or modify the contents of the website as well as the terms and conditions. These changes take effect immediately and no prior notice in required. Each user is responsible of reading these terms and should be aware that these terms and conditions apply when they decide to contract the services offered by www.Bookingjo.net.
For inquiries and questions about visa application for countries available via the website, users can contact our friendly Customer Support Team 24 hours a day at [email protected] +962788884339.
C.VEHICLE RENT RESERVATION Terms and Conditions
1. Obligatory documents for your pick-up
With no exceptions, you must have these documents with you when arriving at your car hire agency to pick up your car:
ID card or better yet—passport (Also, in some countries demand a proof of address—UK for example. Check supplier’s terms for specific instructions.)
Voucher (Be conscious that you have the last version of it. You can present the printed option or digital (on your phone.)
Driving licence (Be sure to check if you need your International driving permit where you’re going.)
Credit card (Keep in mind that majority of car hire agencies don’t accept American Express, prepaid credit cards, charge cards or cash cards.)
2. Young and senior driver fee
No matter how skilled, if you are a very young or older driver, rental agencies may see you as a possible liability to their fleet. That’s why you can expect a daily young driver’s fee if you’re younger than 25, and a daily senior driver’s fee if you’re older than 65. (This depends on a rental company and country of renting. Check supplier’s terms for specific instructions.) To avoid extra charges at the counter, please be sure that you enter your exact age during your booking process.
To avoid any complications at the counter, you should also remember that you have to have a driving license that is at least two years old—in some cases three. (Check supplier’s terms for specific instructions.)
3. Additional driver fee
If there is a chance, usually there are two or more people that drive a hired car. However, remember that for every additional driver you have to pay additional driver fee. (First additional driver is sometimes included, but rarely. Check supplier’s terms for specific instructions.) Also, all drivers must present essential documents at the pick-up.
4. Extras fees
Baby or child seat and GPS are most common extras in the car hire industry. For every extra chosen, you'll pay an extra fee. However, you can save some money if you bring them with you. All car hire agencies will allow you to use your own things.
If you want, you can bring your GPS navigation (or use the app on your phone).
Also, you can bring your child seat with you. With this, you will also avoid a misfortune when car hire agency ran out of their own (it may happen that a company runs out of them on the day of your booking). It's also the only way you'll be 100% sure on the quality of the seat. Know that you can bring your car seats onto the plane—usually for no additional charge.
Regarding renting an electronic toll pass, we do believe that it’s worth the costs. It’ll save you time on the road.
5. Fuel policies and surcharges
With most fuel policies, you’ll have to fill your tank before you return your car to the car hire agency. (If you’re not sure about the fuel policy you’ve chosen, please check your voucher for more information.) Mind that filling it by yourself is usually cheaper than asking your car hire agency to fill it up instead. However, remember these few things:
If your visit to the gas station will cause you being late, this could result in surcharges.
Also, if you chose Same to Same fuel policy and you got a car with practically no gas, make sure you return it in the same condition. Otherwise, your rental could finish with bigger expenses than you expected.
If you're in a hurry, you don't watch every penny, and you're late to your return, of course, you don't have to visit the gas station. Just be prepared for surcharges in that case.
6. Credit card of the main driver
No matter if you fully pre-paid your rental through Vehicle Rent, at the pick-up, as the main driver, you'll need your credit card. (Don’t count on a prepaid credit card or American Express—many of car rental companies don’t accept them. Debit card will be declined.)
The reason for needing your credit card is standard; At the counter, the car hire agency will block a certain amount on your credit card. This deposit is your financial liability for any car damage, theft or loss. However, if you chose our excess cover (or RELAX package which includes it), your money is safe. If excess cover is purchased, we refund your expenses—for up to €3000.
7. Avoid complications at the counter
Please, read the following rules carefully, since you can encounter on additional fees or challenges if you don’t follow them.
At the counter, the main driver must show the last version of the voucher.
All drivers (you and any additional driver) must present a full valid original Driving Licenses—older than two years—in some cases three. (Check supplier’s terms for specific instructions.)
If a Driving License has multiple parts, all of them must be shown, and in some cases, you have to have International Driving License as well.
All drivers must identify themselves with an Identification card (or passport and sometimes proof of residence address).
The main driver must also present his/her credit card (in most cases prepaid credit card and American Express will be refused; debit card will be declined) with enough limit on it to cover the excess. (Check your voucher if you’re not sure about the amount of your liability in the case of car damage, theft or loss.)
8. Crossing international borders
If you’re planning to drive your car beyond the country’s border, please, make sure you have all the necessary documentation. In some countries, you could encounter extra fees if crossing a border with your car. Entering into Northern Ireland may result in such extra fees, travelling in the U.S. as well. (Check supplier’s terms for specific instructions.)
To avoid any problems, please emphasize your plan of crossing the border to the agent at the counter of car hire agency. In some cases, you will have to pay an extra fee for this. You'll need it in the case of car accident. If you drive across international borders without authorization and you have an accident, the protections of your rental contract, insurance and other sources may be negated.
9. Car hire insurance/cover options
There’s a lot of insurance and cover options, but be sure to get the right one.
At the counter of the rental agency, you'll be offered car hire insurance which may have many exclusions and is usually more expensive than every other option. Although with this insurance often you can lower your excess to zero, additional fees still apply. In many cases, for roof, tyres, mirrors, windows, bodywork and undercarriage you need to buy additional insurance—it depends on car hire agency’s insurance policy.
Vehicle Rent’s excess cover options (that you can buy as an extra or included in the RELAX package) is much cheaper and it covers up to €3.000 of expenses in the case of car damage.
CDW TP and excess explained:
Outside of U.S. most car hire deals have CDW (Collision Damage Waiver) and TP (Theft Protection) already included in the standard rental price. In the case of car damage, theft or loss, they limit your excess—financial liability—from the full value of the car to the reasonable amount.
At the counter, the car hire agency will block a certain amount on your credit card. This is the deposit. A deposit may be equal or higher than your financial liability, called excess. In the case of accident or car theft, you could lose your whole deposit. However, you can protect your money;
With a coverage, you can be completely relaxed. If anything happens to the car during your rental, we will refund:
additional expenses that can be the result of damage to the roof, tyres, mirrors and undercarriage
PLEASE NOTE: Majority of car hire companies will demand that you leave a deposit or provide credit card details before they hand over the vehicle if you decline their insurance. Buying coverage will not prevent this. Our cover options refund the final expenses. So, please make sure you have funds available before reaching the counter. This means the main driver has to have the excess amount available on his/her credit card or—extremely rarely—enough cash to cover the deposit.
10. Booking modification
Vehicle Rent offers you several ways to modify your booking. Write us an email or simply visit your user’s profile and modify it there. You can also call our Customer Service for extra guidance. However, we will need the modification request in a written form.
Amendments free of charge: individual attributes (address information)
Amendments that change your car hire price: Changing attributes that affect the rental price, such as location, supplier, car group or length of rental. Changing these parameters, you will be charged at the current published price, which may be different from what you originally paid. Changing the main driver information may also result in a price change.
Last-minute amendments: You should call the agent if the pick-up time is less than 48 hours away and you wish to amend the booking.
Confirmation of the amendments: Always look for a confirmation of your amendments—no matter what or how you asked for booking changes. When our and supplier’s system will mark all of the changes, you’ll immediately get the modification confirmation email. Only this is an amendment guarantee. And only the voucher in that email is the one you need at the counter for your pick-up.
PLEASE NOTE: Amendments cannot be accepted and carried out after the vehicle has already been acquired. The agent is not obliged to reimburse the money to you in the event of early completion of car hire service. If you need to extend your rental, this calls for extra reservation. This must be done in written form, and extra costs should be expected.
11. Booking cancellation
Cancellation of the booking is completely understandable practice. However, there are specific rules you have to follow regarding it:
If you wish to cancel the reservation, you must contact Vehicle Rent and state your request in writing by sending an email to [email protected].
Please note that phone cancellations will not be accepted.
Until the last 48 hours, you can cancel your booking or/and excess cover option completely free of charge. After that, if not opting for our Cancellation Protection option or RELAX package (that includes the Free Cancellation), you will not be completely refunded if cancelling the booking.
Unless having a RELAX package, and cancelling your booking less than 48 hours before the pickup, you will receive a refund of the money paid at the booking, minus either the deposit or the cost of 3 days' rental, whichever is greater.
If your booking period is shorter than three days, you will not encounter on any additional charge. However, you will not receive any refund (including coverage expenses).
Vehicle Rent’s ‘Cancellation Protection’ is an extra product or a feature included in the RELAX package. Purchasing that allows you to cancel the booking until the last minute with no extra esxpenses.
The cost for Cancellation Protection is €3,00 per rental day. The cost of purchasing the product is not refundable in the case of booking cancellation.
Cancellation Protection is not valid
If the cancellation of booking is received after the rental period has already started.
If the booking is cancelled because some of the obligatory documents were not presented by a customer.
A ‘No-show' is when you fail to pick the car up at the arranged time and date. In this case, you will receive no refund of the money paid.
12. Claim procedure
Whatever is the reason for the claim you have, you should not hesitate to contact us by e-mail.
The complaint may be submitted in writing within 28 days from the date of returning the vehicle. An appeal received after this period will not be addressed.
The agent will forward the user's complaint to the car hire vehicle provider. After he/she receives the reply he/she will inform you with additional information on the complaint.
Do you have a question?
Our multilingual customer service skilled operators are available every day between working hours and here to answer any of your questions.
Phone: +962 788 88 4339
E-mail: [email protected]